Uptime Status
Real-time monitoring of our services and systems
All Systems Operational
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99.9%
30-Day Uptime
99.8%
90-Day Uptime
99.7%
1-Year Uptime
24/7
Monitoring
🔍 System Components
We monitor all critical components of our service to ensure reliable access to your tools:
✅ Operational Services
- Website & Dashboard: Fully operational - 99.9% uptime
- Account Management: All accounts accessible - 99.8% uptime
- Payment Processing: Secure transactions - 100% uptime
- Customer Support: 24/7 availability - 99.9% uptime
- Tool Access: All 400+ tools working - 99.7% uptime
🔧 Maintenance & Monitoring
- Automated Monitoring: 24/7 system health checks
- Account Rotation: Proactive account management
- Security Updates: Regular security patches
- Backup Systems: Redundant infrastructure
- Incident Response: < 15 minutes average response time
📊 Incident History
Recent service incidents and maintenance activities:
January 25, 2025 - 02:30 UTC
Scheduled Maintenance - SEMrush Tool Rotation
Routine account rotation completed successfully. No service disruption.
January 20, 2025 - 14:15 UTC
Minor API Delay - Ahrefs Integration
Temporary API response delay resolved in 8 minutes. Service restored to normal.
January 15, 2025 - 09:45 UTC
Payment Gateway Update
Scheduled payment system update completed without issues.
January 10, 2025 - 16:20 UTC
Canva Pro Account Refresh
Proactive account refresh completed. All users maintained access.
🚨 Incident Response
Our commitment to maintaining high service availability:
Response Times
- Critical Issues: Response within 5 minutes
- Major Issues: Response within 15 minutes
- Minor Issues: Response within 1 hour
- Maintenance: Scheduled during low-traffic hours
Communication
- Status Page: Real-time updates on this page
- Email Alerts: Automatic notifications for outages
- WhatsApp Support: Direct communication for urgent issues
- Dashboard Notices: In-app status notifications
📈 Performance Metrics
Key performance indicators for our service quality:
Availability Targets
- Monthly Uptime: 99.9% guaranteed
- Response Time: < 500ms average
- Account Access: < 30 seconds login time
- Support Response: < 2 hours for all queries
Quality Assurance
- Daily Checks: All tools tested every 4 hours
- Account Monitoring: 24/7 account health monitoring
- Security Scans: Weekly vulnerability assessments
- Backup Verification: Daily backup integrity checks
Report an Issue
Experiencing problems with our service? Let us know immediately so we can resolve it.
Email: care@shoq.in
WhatsApp: +91 XXXXX XXXXX
Status Page: https://shoq.in/uptime-status