Refund Policy

Refund Eligibility

We want you to be completely satisfied with your purchase. If you're not happy with our service for any reason, you may request a full refund within 30 days of your initial purchase. Here are the key points:

What's Covered

• All subscription plans (Monthly, Annual, Lifetime)
• Individual tool purchases
• Business/team accounts
• Reseller packages

Time Frame

• 30 days from the date of purchase
• Applies to first-time purchases only
• Multiple purchases are evaluated individually

How to Request a Refund

Step 1: Contact Our Support

Send an email to care@shoq.in with your refund request. Include:

• Your account email address
• Order number or transaction ID
• Reason for the refund request
• Date of purchase

Step 2: Review Process

Our support team will review your request within 24-48 hours. We'll ask for any additional information needed and confirm your eligibility for a refund.

Step 3: Refund Processing

Once approved, refunds are processed within 5-7 business days. The time it takes to appear in your account depends on your payment method and financial institution.

Refund Processing Times

Credit/Debit Cards

5-7 business days to process, 1-2 billing cycles to appear on your statement.

PayPal

Instant processing, funds appear in your PayPal account immediately.

Bank Transfers

7-10 business days for processing and bank transfer completion.

Cryptocurrency

24-48 hours for blockchain confirmation and wallet credit.

Special Cases

Lifetime Deals

Lifetime purchases are eligible for refunds within 30 days. After this period, lifetime access cannot be refunded due to the permanent nature of the license.

Subscription Renewals

If you've been automatically charged for a subscription renewal and wish to cancel, you can request a refund for the most recent charge within 7 days.

Technical Issues

If you experience technical difficulties preventing you from using our service, we'll work with you to resolve the issue. If we cannot resolve it within 48 hours, you'll be eligible for a full refund regardless of the time elapsed.

Non-Refundable Items

The following are generally not eligible for refunds:

• Purchases made more than 30 days ago
• Services that have been fully consumed or delivered
• Refunds requested due to change of mind after 30 days
• Violation of our Terms of Service
• Fraudulent or suspicious activity

Partial Refunds

In some cases, we may offer partial refunds:

• Pro-rated refunds for subscription services used partially
• Partial refunds for technical issues affecting only some tools
• Discounted refunds for accounts with multiple violations

Refund Methods

Refunds are processed using the same payment method as your original purchase:

• Credit Cards: Refund appears as a credit on your next statement
• PayPal: Funds returned directly to your PayPal account
• Bank Transfer: Wire transfer back to your bank account
• Crypto: Return transaction to your wallet address

Contact Information

For refund requests or questions about our refund policy, please contact us:

• Email: care@shoq.in
• Response Time: Within 24 hours
• Processing Time: 5-7 business days

Policy Updates

This refund policy may be updated periodically. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes take effect constitutes acceptance of the new policy.